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You can ask your prescriber to send the prescription details to Birdi; just show your prescriber these instructions.

If you have a prescription at another pharmacy, Birdi can do transfer it for you!  To have a prescription transferred, click here to sign in.  From the Medicine Cabinet screen, click “Transfer a prescription” and follow the steps.  You can also ask that pharmacy to transfer it to Birdi so we can fill it and send it to you. Birdi is a full-service, online pharmacy.

Our “For Prescribers” page has all of the information your prescriber will need to send your prescription to Birdi.

Yes, Birdi is a free service - and includes FREE standard shipping!

Birdi will ship to all USPS-validated mailing addresses in all 50 states and Guam, including PO Boxes for non-perishable medications.  If your prescription requires refrigeration, we will ship it overnight, but cannot ship it to a PO Box.

Birdi offers delivery with FREE standard shipping through USPS that can take 3-5 business days (we may need to reach your provider or insurance for some medications, and this can add to the processing time). If you need it sooner, we also have UPS express delivery options for an additional fee of $25.

All processing and shipping are from our facilities in Michigan.  Tracking information will be available after we have shipped your order.

All of your prescriptions and their status are in the “Medicine Cabinet”.  you can check the status of your order and tracking information on the delivery from "Order History".

If that person has an online account, have them send you a request to join their family account. Once you receive their request and accept, they will be able to manage your account on your behalf. Or complete this Protected Health Information (PHI) authorization form to allow Birdi share your information to people you choose.

Sign in and then click on your account (your name in the upper right hand corner next to the shopping cart) then click on “Family Account” to create or add to your family account.

You can sign in to add health conditions and allergies on your account (your name in the upper right hand corner next to the shopping cart). To remove or edit, please call us at (855) BirdiRx or 1-855-247-3479 (TTY 711) and a Patient Care Specialist will assist you. We are here to support you Monday-Friday 8am-8pm and Saturday 9am-5pm Eastern Time. We are closed Sundays.

Sign in to your account, find the prescription on the Medicine Cabinet, and click “Add to Cart”.  Birdi will contact your prescriber to update your prescription, and Birdi will notify you when your new prescription has been received.

If your plan allows auto refill, eligible medications can be enrolled in our Auto Refill program. Sign in to your account, find the prescription on the Medicine Cabinet, and turn the Auto Refill toggle to on. You will have to order your medication the first time but after that, available refills will automatically be sent to you.

If you use your insurance, it will count against your insurance deductible. Prescriptions purchased with the Birdi cash price do not count towards your insurance deductible.

You may request a cancelation for your order by contacting a Patient Care Specialist at (855) BirdiRx or 1-855-247-3479 (TTY 711) However, once it has been shipped, it cannot be canceled or refunded.  If the pharmacy dispenses and ships the correct medication to you, you cannot return or receive a refund.

For questions related to your mail order or membership account, contact our Patient Care Specialist at (855) BirdiRx or 1-855-247-3479 (TTY 711). We are here to support you Monday-Friday 8am-8pm and Saturday 9am-5pm Eastern Time. We are closed Sundays. 

We take your privacy very seriously and strictly adhere to HIPAA federal regulations. Read more in our privacy policy.

For your mail order or membership account, simply click on "Sign in" and then click the link for Login Issues which gives you an option for username or password.

For mail order patients or Birdi plan members, sign in and then click on your name in the top right navigation. Here you will be able to see your account information.

Birdi accepts Visa, Mastercard, Discover, and American Express.

Prescription medications are eligible for FSA and HSA spending accounts. Additionally, if your insurance has given you a debit card for these expenses, you may use it to pay for your prescriptions through Birdi.